RAYMOND GERENA
Founder of Computerwkz LLC
Phone:
1-800-927-5446
Email:
Address:
411 Main Street Suite 102e
Stroudsburg, PA 18360
About Me
I am a seasoned Field Service Engineer with over 15 years of hands-on experience across a wide range of industries including imaging, retail, medical, and commercial printing systems. My background spans high-reliability support for enterprise-grade hardware such as Kodak CTP systems, Noritsu and Fuji Film Dry Labs, Desktop DTF/DTG printers, DOD Flexo Printing, and UV/thermal wide-format print technologies.
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With a foundation in electronics from the Rochester Institute of Technology and a career built on precision troubleshooting, systems integration, and client-facing technical support, I bring a deep understanding of complex electromechanical systems and IT infrastructure.
My approach combines methodical diagnostics with a commitment to minimizing downtime and maximizing customer satisfaction.
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Driven by continuous learning and innovation, I’ve contributed to operational excellence for Fortune 500 companies like Kodak and CVS Health, Fuji Film USA while also supporting small business clients through tailored service solutions. Whether restoring mission-critical equipment or guiding customers through emerging technologies, I take pride in delivering reliable results, clear communication, and technical leadership in the field.
Work Experience
EASTMAN KODAK
Field Engineer
CVS Health USA
IT Field Technician
Fuji Film USA
Field Engineer
• Deliver on-site support for Kodak CTP offset printing systems including system calibration and thermal laser head replacement.
• Perform diagnostics, preventive maintenance, and operator training to ensure peak operational readiness.
• Document all service activities and report operational metrics through internal service platforms.
• Track hardware lifecycle data and provide recommendations for upgrades or part replacements.
• Coordinate service delivery with sales teams to identify growth opportunities and improve customer engagement.
• Diagnosed and repaired multi-vendor retail infrastructure including POS, Lexmark thermal/laser printers, and networking components.
• Executed Vertical Wave phone and Toshiba ACO self-checkout system deployments and maintenance.
• Utilized Siebel and SharePoint for ticket tracking and documentation; managed inventory using ADP and Concur.
• Provided after-hours escalation support ensuring resolution within 3-hour SLA across rotating shifts.
• Serviced Noritsu, Epson, and Fuji Dry Lab systems; executed installation and maintenance for wide-format and dye-sub printing systems.
• Calibrated and replaced inkjet print heads using digital microscope, calibration tools, and OEM software utilities.
• Supported mammography imaging systems including PCB-level component replacement and fluid system servicing.
• Provided remote and phone support; ensured compliance with technical documentation and regulated recordkeeping practices.
