FIELD TECHNICAL SERVICES
Computerwkz LLC provides field technical support 24/7
POS SUPPORT & REPAIR
When you purchase a new POS system, you aren't just buying software; you're entering into a potentially long-term relationship with a POS partner.
Quality POS support is one of the most valuable things a POS provider, like Toast, can offer you.
Choosing a POS that delivers exceptional 24/7 emergency support will help you with everything from installing the system and training your staff to ensure your day-to-day operations run smoothly.
On the other hand, If you partner with a vendor who offers unreliable support, you could find that the POS system requires a significant and frustrating time commitment to set up and to maintain.
Desktop Support & Workstation Management
Technology drives every facet of business productivity today. It is accurate to say that a business highly invested in the latest technologies and processes has a greater chance of succeeding than another sticking to age-old business methods. With the advancement of technology also comes options – different operating systems, devices, and platforms.
Your business would need desktop support and workstation management to keep everything up to date across the board and help every staff member make the most of their desktop or workstations.
WiFi and Network Connectivity Support
Troubleshoot connectivity issues
Install and configure network cards and wireless connections
Configure and secure a router
Create a secure network
Coordinate setup preferences
Get to Know Us
Unlike regular support technicians, field support technicians visit client locations to conduct support services. They usually respond to emergencies, which means they are working on-call and frequently traveling for work.
The main duties of a field support technician are to conduct inspections, make necessary repairs, perform preventive maintenance, and create detailed reports of the incident. On the other hand, their secondary duties involve educating clients about maintaining equipment, instructing new clients on how to use equipment, and suggesting best practices for the maintenance of equipment. Their scope of work may also involve installing hardware, software, and other components as needed.