REFUND POLICY
Thank you for choosing Poconos Information Technology for your computer sales and repair needs.
We strive to provide top-notch products and services to our valued customers.
Please review our return policy below:
Eligibility:
To be eligible for a return, the item must be unused and in the same condition as when you received it.
Returns are accepted within 30 days of the original purchase date.
Returns Process:
To initiate a return, please contact our customer service team at 800-927-5446.
Once your return is approved, you will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
Refunds:
Refunds will be issued to the original payment method used for the purchase.
Please allow 7-10 business days for the refund to be reflected in your account after the return is processed.
Non-Returnable Items:
Certain items, such as software licenses and custom-configured products, may not be eligible for return. Please contact us for clarification if you have any questions about specific products.
Shipping Costs:
Customers are responsible for all shipping costs associated with returning items unless the return is due to a defect or error on our part.
Restocking Fee:
A restocking fee may apply to returns of certain products. This fee will be deducted from your refund amount.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as needed and cover any return shipping costs associated with the defective item.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item for a different one, please follow the return process outlined above and place a new order for the desired item.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at
www.PoconosIT.com
Attn: Raymond Gerena
Info@poconosIT.com
800-927-5446
Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again in the future.
POCONOSIT LLC